Política de envío

NATURAGENS — Shipping Policy

At NATURAGENS, we want every step — from checkout to unboxing your Usma Grass Shampoo Bar — to feel effortless. Please take a moment to review our shipping policy below.

Processing Time
Orders are typically processed within 1–3 business days from the date of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing may take slightly longer. We appreciate your patience during these times.

Shipping Method
We offer a standard shipping option for all orders within the United States. Availability may vary depending on your delivery address and the items in your order.

Shipping Rates
Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order. Any applicable rates will be shown before you complete your purchase.

Delivery Time
Estimated delivery times begin once your order has been processed and shipped. Please allow extra time during peak seasons. Please note that unforeseen circumstances — such as weather delays, customs clearance, or carrier issues — may affect delivery times.

Change of Address
If you need to change the shipping address on an order you've already placed, please contact us at naturagens.eu@gmail.com as soon as possible. We'll do our best to accommodate your request, but we can't guarantee changes once an order has been processed for shipping.